3CX Mini Edition Support - 1 Year (3CXPSMINIES)

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£113.50 exc. VAT £136.20 inc. VAT Select currency Quantity Shipping

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3CX Support packages

Although VoIPon recommends obtaining support via a 3CX partner, we do have support packages available for customers that can not find a suitable partner in their area. Support is available via email, live chat and phone and includes the following:

• Help on configuring 3CX Phone System and questions in relation to its operation
• Troubleshooting of external extensions and bridges via Tunnel
• Help with configuration of supported phones
• Troubleshooting of supported gateways and interface cards in 3CX with standard templated configuration
• Analysis of SIP logs in case of interoperability issues with supported VOIP provider, IP Phone or Gateway Supported ITSPs / Vendors only
• In the case of unsupported VoIP providers, we will determine if it is a vendor/provider problem or a 3CX issue and will direct customers to vendor/provider if it is the former, with our findings
  

• Remote installation
• Unsupported SIP Phones, Gateways or cards
• Non-standard configurations of devices
• Configuration of phones beyond provisioned templates
• Remote extension and bridge support that does not use the tunnel
• Troubleshooting unsupported VoIP Providers. We will give pointers but we can not guarantee interoperability with all providers