Call Recording - Our call recording feature allows users to record their telephone conversations for future reference and review without needing to invest in expensive call recording hardware. Additional storage space for recordings can be added in increments of 1GB (approx 18 hours of recordings). Recordings can be accessed via our intuitive web portal when required from any location worldwide.
Conferencing - Businesses are able to set-up scheduled or ad-hoc conferences with the use of this feature. A single UK DDI or group of DDIs including international numbers can be allocated to the Conference Centre, allowing participants to converse for the cost of local call. The Conference centre can be configured to prompt callers to announce themselves on entry or even use a pass code to authenticate and gain access. All Conference calls can also be recorded so that a record of the conference can be emailed for reference to all participants.
Call Forward - Never miss an important phone call again. The Call Forward feature allows users to automatically forward either all or selected calls to any internal extension or external destination including mobiles and public phone numbers.
Incoming Call Rules - The VoIPon Hosted PBX's powerful Incoming Call Rules allow users to control how calls to their phone are routed dependent on a variety of factors including the time of day, Caller ID and extension status.
Track Presence - Also known as BLF (Busy Lamp Field). This feature allows users to configure their phone to display the status of other extensions within their company with the help of multi-colour LED buttons.
Music on Hold - Hosted PBX allows you to upload any Music on Hold (copyright permitting) file to the Hosted PBX. It can be a standard music file or a custom voice message. This is ideal for call queues and IVRs, which can be configured to route calls based on a variety of criteria and play music and messages to callers as they wait.
Call Transfer - Calls can be transferred to any other internal extension or external destination, independent of location. Physical limitations are now a thing of the past, companies with multiple offices can transfer calls at no cost between sites as if they were located in the same office.
DND - Do Not Disturb If you need to get a task completed then simply enable the DND feature from the phone terminal and enjoy full privacy. When enabled, calls are rejected and a custom sound file is played to the callers trying to contact the extension.
Hunt Groups - Enable specific extensions in a group to be called based on a set of rules or algorithms.
Ring All Feature - The Ring All feature allows each extension to ring any number of other extensions when an inbound call is presented to it.
Call Pickup - Call Pickup allows users to take calls ringing on other extensions without having to leave their desk.
Call Screening - Call screening prompts inbound callers to say their name which will then be presented to the extension user so they can decide if they want to accept the call.
Call Parking - Calls can be parked in a private lot and picked up by other agents when ready, freeing up receptionists phones in busy environments.