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Case Studies

Lamont-Doherty Earth Observatory

The Lamont-Doherty Earth Observatory (LDEO) is a leading research institution that is part of the University of Columbia, where more than 200 research scientists seek fundamental knowledge about the origin, evolution and future of the natural world. The Observatory's operations include research on the Polar Regions. Its Exploration Vessel, "The Ewing" in particular circulates in the cold remote Alaskan Waters. The ship was to be undergoing a total refurbishment. Boarding 55 staff all of whom needed to keep in contact with each other and with shore this was seen as an opportunity to modernise their communications and find a system that could be used in one of the most remote and least hospital parts of the earth.


CDSO

CDSO (Costa del Sol Online) is a provider of Telephony Services in Spain, Southern Europe. Through its brand Bamboo Telecom it promotes wireless broadband and IP Telephony services to residences and businesses that for reasons of remote location are often unable to obtain service or with poor service from the incumbent provider Telefonica.

CDSO was already using an Open Source platform, Asterisk, with some 400 users and growing fast it was clear that the existing infrastructure would not be sufficient to allow the business to expand correctly. The need was clear on all fronts: a turnkey solution that would simplify and automate user, admin and technician experience.


PayLane

PayLane Limited is an online payment processing solution provider, targeting merchants worldwide. The company was founded in 2004 by Simon Grabowski, an experienced and successful online entrepreneur. We are a group of passionate professionals, delivering premium payment processing solutions to a continually growing number of merchants. PayLane has been officially registered as an Internet Payment Service Provider (IPSP) at Visa and a Member Service Provider, Third Party Processor (MSP TPP) at MasterCard.

The company is in fast expansion of its business world wide and needed to put in place a telephony base that would be reliable and flexible for the future on top of the existing office infrastructure. Promoting a high-tech service that is responsible for customers' financial transactions meant the need to choose the most secure option.


Children First

Children First is a Non-Profit Organisation in Florida, United States whose goal is to give low-income children who are struggling academically, socially, or emotionally in their assigned public school an option for success they would not otherwise have.

The organisation had been an early adopter of hybrid IP/Traditional PBX to organise and supplement its ten POTS lines and provide IP capability. Their original hybrid IPPBX software was delivered on an Open Standards Hardware. The system was intuitive in some respects but its evolution towards VoIP was clearly not enough to keep up with what was becoming a very real requirement. Where in 2006/7 the trust had worked with over 8,500 children across 800 schools this was now set to be over 13,000 children and families to be dealt with effectively.



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