3CX Phone System v7.1 delivers a new 'drag and drop' phone assistant and Skype integration
3CX have launched their much anticipated update to 3CX bringing with it a host of new features including Skype integration and the 3CX Assistant.
Skype recently announced it was opening its doors to IP-PBX's and this is great news for users of 3CX. There are many benefits to using Skype with 3CX including free calls to other Skype users and cost effective call plans, particularly for international calls. The continued growth of Skype mobile clients can also offer businesses a distinct advantage in communicating with out of the office staff members.
The 3CX Assistant marks a major step forward in how users can interact with the phone system. By adding this desktop application, users can transfer, divert, launch or park calls by drag and drop with a mouse improving both usability and productivity while also cutting down on new staff training time. These features become even more powerful if your organisation uses Call Queues as individual calls can be handled via drag and drop, with managers gaining advanced control over both calls and agents.
"3CX Assistant makes it much easier to take advantage of Phone System features. Rather then learn cryptic phone dial codes, users can use their mouse and a familiar Windows GUI."
Nick Galea, CEO, 3CX
3CX Assistant features at a glance
Transfer, Divert or Park calls with a mouse click or via 'Drag and Drop';
See status of other extensions and avoid 'Telephone Tag';
Notification upon receiving a new voice mail message;
View number of callers in a Queue;
Pick-up calls waiting in the Queue;
See which agents are logged on or on a call;
Login/Logout to/from Queues;
Set user status to away/available;
Other new features in version 7.1...
A new built in Call Reporter with many new reports including Call Queue and Agent Reports is bundled with 3CX at no extra cost. Most PBX's require an external call reporting system, many of which are more expensive than 3CX itself;
A CDR service that can output Call Data Records in different formats - you can now output individual call records to your existing reporting system or to a billing system;
Improved default security and installation;
Compatibility with Microsoft Small Business Server 2003 and 2008;
Want to know more?
Why not watch the following video presentation on v7.1 of 3CX by 3CX CEO, Nick Galea.