To enable easier login into multiple queues, agents can be organized in groups.
This way, many agents can be added to a queue member list with a single click (by adding agent group and not agents one by one). Also, when any system extension logs in as a queue member, it logs in automatically to all queues that agent is a member of.
Table 9.3. Groups
| Field |
Description |
Example |
Field Type |
|
Group:
|
Queue group number |
2000 |
Display |
|
|
Edits the queue group configuration |
Click to edit queue group configuration |
Button |
|
|
Deletes a queue group from the system |
Click to delete a queue group from the system |
Button |
Table 9.4. Add/Edit Group
| Field |
Description |
Example |
Field Type |
|
Group Name:
|
Unique network group identifier |
Adding 'Sales' here will create 'Sales' group. Select this group under 'Agents: Member of' to assign the user to this group. |
[a-z] [0-9] |
