Live Channels

Monitored live channels are displayed in realtime with the following details:

Table 11.10. Live Channels

Field Description Example Field Type

From:

 SIP/EXTENSION number of user making the call SIP/6464 Display

To:

 Extension number of user receiving a call SIP/6464 Display


Refresh

Table 11.11. Refresh

Field Description Example Field Type

Refresh Interval:

 Time interval in seconds at which data details should be refreshed Select '10 sec' in this field for example and click the 'Update' button Select box


Actions

Table 11.12. Actions

Field Description Example Field Type

Listen:

Listen active conversations. Select the box next to one of the active conversations, click this button and provide Extension number that is to listen active conversation.

NOTE: You may listen active conversations by dialing *199 + $EXTENSION number as well. But, no matter which method you listen the calls with, the Listen service has to be enabled in the enhanced services of the extension that listens the call.

 Let's say that extension 1000 is waiting in queue. Select the box under 'Calls', click this button type 1005 into popup window. Extension 1005 will ring and once the handset is picked up, the conversation between ext 1000 and and queue member will be heard. Button

Transfer:

 Transfer a party from the active conversation to different destination Let's say that extension 1000 is waiting in queue. Select the box under active call line, click this button and type 1005 into popup window. Extension 1000 will be transferred to extension 1005 Button

Hangup:

 Hangup active conversation Let's say that extensions 1000 is talking with queue agent 1001. Select the box under the 1000 and click this button. Conversation between these two extensions will be terminated. Button

Details:

 Display more technical details about the active call Let's say that extensions 1000 and 1001 are in conversation. Select the box under the 1000 and click this button. New popup window will open with more details about the ongoing call Button