Extensions

Monitored extensions are displayed in realtime with the following details:

Table 11.1. Extensions

Field Description Example Field Type

Name:

 Name of the user extension is registered to Peter Doyle Display

Extension:

 Protocol used by the extension/Extension network number SIP/2002 Display

IP:

 IP address:port UAD/Phone registers from 192.168.1.1:5060 Display

Status:

 UAD/Phone network status (Online/Offline) + (ping time) Online (56ms)/Offline Display

User Agent:

 UAD/Phone Brand/Version Grandstream 101 Display

On Call:

 Is user participating in conversation at this moment Yes, No Display

Channels:

 Shows the current channels available. Used with 'Listen', 'Transfer', 'Hangup' and 'Details' commands SIP/1111-1de6 (Bridged Call) Display


[Tip] Tip

Certain call actions (such as transferring calls, hanging up etc...) can be performed on active calls as well

Search

Table 11.2. Search

Field Description Example Field Type

Refresh Interval:

 Time interval in seconds at which data details should be refreshed Select '10 sec' in this field for example and click the 'Update' button Select box

Protocol:

 Filter the data based on the protocol type (ALL, SIP, IAX) Select 'ALL' for example, and click the 'Sort' button to display both SIP and IAX extensions Select box

Status:

 Sort extensions based on their network status (ALL, Online, Offline) Select 'Online' for example, and click the 'Sort' button to display extensions that are registered/online only Select box

Letter:

 Sort extensions based on the user name they belong to Select 'B' for example, and click the 'Sort' button to display extensions that belong to users whose names start with letter B (e.g. Brown James) Select box


Actions

Table 11.3. Actions

Field Description Example Field Type

Listen:

Listen active conversations. Select one of the active conversations under 'Channels', click this button and provide extension number that is to listen active conversation.

NOTE: You may listen active conversations by dialing *199 + $EXTENSION number as well. But, no matter which method you listen the calls with, the listen service has to be enabled in the enhanced services of the extension that listens the call.

 Let's say that extensions 1000 and 1001 are in conversation. Select this button and type 1005 into popup window. Extension 1005 will ring and once the handset is picked up, active conversation will be heard. Button

Transfer:

 Transfer a party from the active conversation to different destination Let's say that extensions 1000 and 1001 are in conversation. Select one extension (e.g. 1000) under 'Channels' and click this button. Type 1005 into popup window. Extension '1001' will be transferred to extension '1005' Button

Hangup:

 Hangup active conversation Let's say that extensions 1000 and 1001 are in conversation. Select one extension (e.g. 1000) under 'Channels' and click this button. Conversation between these two extensions will be terminated. Button

Details:

 Display more technical details about the active call Let's say that extensions 1000 and 1001 are in conversation. Select one extension (e.g. 1000) under 'Channels' and click this button. New popup window will open with more details about the ongoing call Button