Servers

PBXware system administration allows for an unlimited number of servers to be administered from a single administration interface. The system servers can in following modes:

Table 20.1. Servers

Field Description Example Field Type

Server Name:

 Unique, custom set, server name on the network [email protected] Display

PBXware Address:

 System public IP address 127.0.0.1 Display
Edits the server configuration Click to edit server configuration Button
Deletes a server from the system Click to delete a server from the system Button


Network Info

Table 20.2. Network Info

Field Description Example Field Type

Network Info:

 Custom server name(occasionally used in system notifications) domain.com [a-z][0-9]

Address:

 Default IP/Hostname of local PBXware server. This value can be set for remote PBXware server as well if the whole network is configured for multi server operation 127.0.0.1 Display
Network details configuration window Click to edit network configuration Button


Server Details

Table 20.3. Server Detail

Field Description Example Field Type

Root Password:

 Set the root password PBXware prompts for this password during the system/ssh login and when accessing system services through interface [a-z][0-9]

Confirm Password:

 Confirm the root password Re-type the Root Password entered in the field above [a-z][0-9]

Time zone:

 Time zone PBXware is located at Select the appropriate time zone, for example 'USA/East-coast Select box

Hostname:

 The name given to machine which will identify the system on the network hostname [a-z][0-9]


General Settings

Table 20.4. General Settings

Field Description Example Field Type

Announce Trunks:

 Announce over which trunk call goes through John dials 55510205 and this call goes over secondary default system trunk. John will hear 'Using secondary trunk to terminate your call' message. Option buttons

Absolute Timeout:

 Maximum time a call can last (in seconds) If '3600' is set in this field, that will make all calls end after 1 hour ( 1h = 3600 seconds) [0-9]

Voicemail in CDRs:

 Sets how the calls that were unanswered and redirected to voicemail are displayed in CDR A call was made to extension 1000 but was not answered. The caller gets redirected to voicemail. If 'As Not Answered call' is set, CDR will display this voicemail redirection as 'Unanswered' call. If no option is set same call will be displayed as 'Answered' [0-9]

Recordings format:

 Format used for saving the system call and voicemail recordings. You can read more details about disk space usage on the bottom of this chapter Choose one of the following formats: gsm, wav, wav49 and ogg. If wav is selected, all call recordings and voicemail recordings will be save in this format. Select box

Operation Times:

 System operation time   Option buttons


[Tip] Tip

Disk Space Used By Call Recording:

With continuously tone 60 seconds:

  • wav49 = 84.5kb

  • wav = 833.0kb

  • gsm = 85.0kb

With continuously silent tone (without sound) 60 seconds:

  • wav49 = 84.0kb

  • wav = 827.0kb

  • gsm = 84.0kb
[Tip] Tip

Disk Space Used By Voicemail Recording

With continuously tone 60 seconds:

  • wav49 = 91.0kb

  • wav = 863.0kb

  • gsm = 91.0kb

With continuously silent tone (without sound) 60 sec:

  • wav49 = 0.38kb

  • wav = 3.0kb

  • gsm = 0.32kb

Hardware Details

Server hardware specifications are set here.

Table 20.5. Hardware Details

Field Description Example Field Type

Motherboard:

 Motherboard info ASUS A8N-SLI Deluxe Motherboard [a-z][0-9]

CPU:

 CPU info Intel Pentium 4 3 GHz [a-z][0-9]

RAM:

 RAM info Kingston KVR266X64C25/512 SDRAM [a-z][0-9]

HDD:

 HDD info Western Digital Caviar 80 GB [a-z][0-9]


Administration

This section enables remote administration of the system.

Table 20.6. Administration

Field Description Example Field Type

Daemon username:

 Daemon username admin [a-z][0-9]

Daemon passwd:

 Daemon password GTaXfgtR [a-z][0-9]

Port:

 PBXware connection port 10001 [0-9]

AGI Port:

 Agi connection port 4573 [0-9]


Email

System during its operations sends email notifications and alerts to various users and administrator. These email can be sent using built in 'local mail server' or remote SMTP server.

Table 20.7. Email

Field Description Example Field Type

Send e-mails thru:

 Select the method system delivers email messages through System can send email messages using the 'Local mailserver' or 'Remote SMTP server'. If using remote, please provide Hostmane, Username and Password details [0-9]

SMTP IP/Hostname:

 SMTP IP Hostname of remote mail server. 'Send e-mails thru' must be set to 'Remote SMTP server' 192.168.1.1/mail.domain.com [a-z][0-9], IP address

SMTP Username:

 Username for remote SMTP server. 'Send e-mails thru' must be set to 'Remote SMTP server' username [a-z][0-9]

SMTP Password:

 Password for remote SMTP server. 'Send e-mails thru' must be set to 'Remote SMTP server' username [a-z][0-9]


[Tip] Tip

Locality

Locality sets from where the system is operating from

Table 20.8. Locality

Field Description Example Field Type

Country:

 Country PBXware is located at or operated from If PBXware is located in USA set USA here Select box

Zaptel Zone:

 Overrides Automatic Country Detection It is recommended to keep this setting always set to 'Automatic' Select box

Indications:

 Which indications (Ringing, Busy etc sounds) are to be used by the PBXware If the system is located in USA, set USA here, otherwise select the closest country to yours Select box

Area Code:

 Area code the system is located or operating from If PBXware is located in New York, set New York area code here 212 [0-9]

National Dialing Code:

 Code needed for dialing national destinations 1(USA), 0(United Kingdom, Germany...) [0-9]

International Dialing Code:

 Code needed for dialing international destinations 011(USA), 00(United Kingdom, Germany...) [0-9]


Auto Provisioning

Auto provisioning sets values to be used for the auto provisioning system in order to create auto provisioning files correctly depending on the UAD locality (local/remote).

Table 20.9. Auto Provisioning

Field Descriptiony Example Field Type

LAN IP:

 Local area network IP address used to auto provision local UADs 192.168.1.2 IP address

WAN IP:

 Wide area network IP address used to auto provision remote UADs 192.168.1.2 IP address


Zaptel Modules

NT is the abbreviation of 'Network Terminator'. TE is the abbreviation for 'Terminal Equipment'.

Table 20.10. Zaptel Modules

Field Description Example Field Type

zapHFC mode:

 Set BRI card mode

  • TE mode

  • NT mode

  • TE, TE mode (2 cards)

  • NT, TE mode (2 cards)

  • TE, NT mode (2 cards)

  • NT, NT mode (2 cards)

 Select box

qozap ports:

 Set the QuadBRI card mode.

  • quadBRI defaults

  • TE, TE, TE, TE

  • NT, TE, TE, TE

  • TE, NT, TE, TE

  • NT, NT, TE, TE

  • TE, TE, NT, TE

  • NT, TE, NT, TE

  • TE, NT, NT, TE

  • NT, NT, NT, TE

  • TE, TE, TE, NT

  • NT, TE, TE, NT

  • TE, NT, TE, NT

  • NT, NT, TE, NT

  • TE, TE, NT, NT

  • NT, TE, NT, NT

  • TE, NT, NT, NT

  • NT, NT, NT, NT

 Select box

Safe BRI mode

 Should safe BRI mode be activated Select 'Yes' to enable Option button

t1e1override:

 Overrides the jumper settings. The decimal value between 0 and 15 correspond to binary from 0000 to 1111. 0 is T1 and 1 is E1. 
(Decimal  |  Binary)
  0       |   0000
  1       |   0001
  2       |   0010
  3       |   0011
  4       |   0100
  5       |   0101
  6       |   0110
  7       |   0111
  8       |   1000
  9       |   1001
  10      |   1010
  11      |   1011
  12      |   1100
  13      |   1101
  14      |   1110
  15      |   1111
Select box

Unload modules on stop:

 Should PBXware unload all modules used by ISDN cards when PBXware stops Select 'Yes' and Reboot the PBXware if ISDN card cannot be auto-configured Option button

Shutdown spans on ztcfg:

 Should card ports be shutdown when ztcfg command is executed This option is enabled if using Junghans card in combination with other cards Option button


Channels

Depending on CPU power of the server a custom number of channels can be assigned for various channel types

Table 20.11. Channels

Field Description Example Field Type

Local Channels:

 Total number of all channels used by local UADs 12 [0-9]

Remote Channels:

 Total number of all channels used by remote UADs 12 [0-9]

Conferences:

 Total number of all system conferences 8 [0-9]

Queues:

 Total number of all system ACD queues 8 [0-9]

Auto Attendants:

 Total number of all system IVRs 8 [0-9]

Zaptel:

 Total number of all system trunks using ZAPTEL protocol 8 [0-9]


[Tip] Tip

The System will limit the number of channels in order to achieve and maintain excellent calls and other services' quality

Numbering Defaults

Numbering default is set during the initial system set up in order to set how many digits the system will use as default. Available options are : 2, 3, and 4 digits.

Table 20.12. Numbering Defaults

Field Description Example Field Type

Number of Digits:

 Number of digits used by the system to create local extensions, IVRs, Queues, Voicemail boxes, Conferences etc. This option is available for settings only during setup wizard install process. In order to change number of digits after setup wizard, please remove all Extensions, DIDs, Conferences ... (all apps with network number). Recommended value for this field is 4 Select box

Extensions alias prefix:

 Digit assigned before dialled number on systems that have switched from 3 to 4 digit extensions for example If your old system have used 3 digits and you wish to switch to 4 for example, set '1' here to assign '1' as a prefix to all system extensions. This was, the old 300 extension becomes 1300. [0-9]

Extensions alias length:

 Length of the old numbering system If your old system have used 3 digits type 3 here [0-9]


Other Networks

The system can be part of the 'default' PBXware network where all extensions share same unified dial plan. This is achieved by selecting from select box which PBXware network does system belongs to.

A click on 'Other network' will open following options:

Table 20.13. Other Networks

Field Description Example Field Type

Mode:

 Sets the way other PBXware network are dialed

  • With Access Code - Access code + network number + extension (e.g. *188 8 1000)

  • Without Access Code - network number only + extension (e.g. 8 1000)

 Option buttons

Name:

 Other network name Network London Display

Number:

 Other network access number 8 Display

Trunk:

 Trunk used once other network number is dialed 2554433 Display
Edits the other network configuration Click to edit other network configuration Button
Deletes other network connection Click to delete other network connection from the system Button


Add/Edit Network

Table 20.14. Add/Edit Network

Field Description Example Field Type

Name:

 Custom Other Network name/identifier London FO/7 [a-z][0-9]

Prefix:

 Number used to access Other Network(Up to 3 digits allowed) If this field is set to '7', dial '*188 7 {NETWORK NUMBER}' [0-9]

Strip Prefix:

 Should the 'Prefix' number be stripped once dialing Other network If 'Prefix' field is set to '7' and this field is enabled, once user dials *188 7 55510205 system will dial 55510205. If this field is disabled, 755510205 will be dialed. Option buttons

Allowed Range:

 Number range allowed to be dialled after the Other Network Access Code If this field is set to '2', only extensions on Other Network starting with number 2 will be allowed to dial. If you dial *188 7 1002, our call will fail. But, if we dial *188 7 2000, our call will be transferred to extension 2000. [a-z][0-9]

Hidden Prefix:

 Prefix number added before dialed number If this field is set to 212 and we dialed *188 7 55510205, 21255510205 will be dialed. This is useful is provider requires a certain code before dialing the destination, area code inserted automatically etc... [a-z][0-9]

Trunk:

 Select trunk that will be used once 'Number' is dialed London FO Trunk Select box


Default Codecs

Default codecs can be set for the following groups:

  • Local - Local extensions

  • Remote - Remote extensions and Trunks

  • Network - PBXware network(two or more servers)

[Tip] Tip

Once a local/remote extension or a network is added/edited, only the codecs allowed here will be available for the extension/network usage.

Available Codecs:

  • ITU G.711 ulaw - 64 Kbps, sample-based, used in US

  • ITU G.711 alaw - 64 Kbps, sample-based, used in Europe

  • ITU G.723.1 - 5.3/6.3 Kbps, 30ms frame size

  • ITU G.726 - 16/24/32/40 Kbps

  • ITU G.729 - 8 Kbps, 10ms frame size

  • GSM - 13 Kbps (full rate), 20ms frame size

  • iLBC - 15Kbps,20ms frame size: 13.3 Kbps, 30ms frame size

  • Speex - 2.15 to 44.2 Kbps

  • LPC10 - 2.5 Kbps

  • H.261 Video - Used over ISDN lines with resolution of 352x288

  • H.263 Video - Low-bit rate encoding solution for video conferencing

  • H.263+ Video - Extension of H.263 that provides additional features that improve compression over packet switched networks.

Monitoring

Monitoring sets alarms and notifications at which the system will monitor itself for normal operation and where by appropriate notifications are sent if alarms are triggered.

[Tip] Tip

Reloading the system will not interrupt any services while restarting the system does stop and starts all system services.

Table 20.15. Monitoring

Field Description Example Field Type

Monitor (mins):

 Time interval at which system should check if Asterisk is down. If down, system will try to start it and will send a notification email about the stop/start action 15 [0-9]

Reload Type:

 Select whether to reload the system at some specific time of a day or in regular time intervals (hourly) Setting this option to 'Time of the day' and 'Reload (hours)' = '2' will reload the system every day at 02:00 hours. Setting this option to 'Regular Interval' and 'Reload (hours)' = '2' will reload the system every two hours Select box

Reload (hours):

 This field is active only when 'Reload Type' option is selected Setting 'Reload Type' = 'Time of the day' and this option to '2' will reload the system every day at 02:00 hours. Setting 'Reload Type' = 'Regular Interval' and this option to '2' will reload the system every two hours Select box

Restart Type:

 Select whether to restart the system at some specific time of a day or in regular time intervals (hourly) Setting this option to 'Time of the day' and 'Restart (hours)' = '2' will restart the system every day at 02:00 hours. Setting this option to 'Regular Interval' and 'Restart (hours)' = '2' will restart the system every two hours Select box

Restart (hours):

 This field is active only when 'Restart Type' option is selected Setting 'Restart Type' = 'Time of the day' and this option to '2' will restart the system every day at 02:00 hours. Setting 'Restart Type' = 'Regular Interval' and this option to '2' will restart the system every two hours Select box

Notification e-mail:

 Email address on which reload/restart notification is sent [email protected] [a-z][0-9]


DynDNS Update Service

Table 20.16. DynDNS Update Service

Field Description Example Field Type

Run every:

 Select time interval at which the DynDNS update request will be sent Select 'minute' to send request to DynDNS server every minute Select box

Mode:

 Set the way DynDNS service will work on the system 'Update & Monitor' will monitor and update/reload IP address(es) of monitored servers once they change. 'Monitor only' will monitor for IP address change but will not update/reload Select box

Dynamic Hostname:

 Hostname to which requests are periodically sent to domain.dyndns.org [a-z][0-9]

Username:

 Username for DynDNS authentication Type username used for DynDNS authentication here [a-z][0-9]

Password:

 Password for DynDNS authentication Type password used for DynDNS authentication here [a-z][0-9]

DynDNS Server:

 DynDNS server name members.dyndns.org, (default value) [a-z][0-9]

CheckIP Server:

 DynDNS server for checking the IP addresses checkip.dyndns.org, (default value) [a-z][0-9]

Monitor Servers:

 Dyndns domains of monitored servers separated by a blank space serverone.dyndnd.org [a-z][0-9]