Music on Hold is a music or advertisements played to callers while they are waiting for agent or when put on hold for example
MOH content window administers all PBXware MOH sound files. They are listed here with the following details
Table 15.7. Content
| Field |
Description |
Example |
Field Type |
|
Name:
|
MOH sound file name |
Motorbreath |
Display |
|
Author:
|
MOH sound file author |
Metallica |
Display |
|
Length:
|
MOH sound file length in min:sec |
3:08 |
Display |
|
Class:
|
MOH class sound file belongs to |
Default |
Display |
|
Status:
|
MOH sound file status |
On/Off |
Display |
|
|
Edits the MOH file configuration |
Click to edit MOH file configuration |
Button |
|
|
Deletes a MOH file from the system |
Click to delete a MOH file from the system |
Button |
Table 15.8. Search
| Field |
Description |
Example |
Field Type |
|
Search:
|
Search phrase |
Provide a search phrase here and hit enter to filter the records |
[a-z][0-9] |
|
Name:
|
Should search filter be applied to track names |
Check the box to search track names |
Check box |
Table 15.9. Add/Edit Content
| Field |
Description |
Example |
Field Type |
|
Clip name:
|
Audio file name |
Eyes Without A Face |
[a-z][0-9] |
|
Author:
|
Author name |
Billy Idol |
[a-z][0-9] |
|
File:
|
Displays full path to music file on local computer. Click 'Browse' button to select a file |
D:\Billy Idol\Billy Idol - Eyes Without A Face.mp3 |
[a-z][0-9] |
|
Length:
|
Clip length |
4:13 |
[0-9][:] |
|
Class:
|
Select a MOH class sound file belongs to |
default |
Select box |
|
Status:
|
Set the status of uploaded file(active/inactive) |
On/Off |
Option buttons |
![[Tip]](images/icons/tip.png) |
Tip |
|
'wav', 'mp3'(44100Mhz, 128bit rate), 'ogg' and 'gsm' files are allowed for upload. File size is limited to 8Mb
|
MOH classes are something like folders on a computer filled with music files. Once a MOH class is assigned to queue for example, all sound files that belong to 'default' class are played back in random order. MOH classes are listed here with the following details
Table 15.10. Classes
| Field |
Description |
Example |
Field Type |
|
Name:
|
MOH class name |
test |
Display |
|
Status:
|
MOH class system status. When disabled, sound files that belong to the class will not be played anywhere on the system |
On/Off |
Display |
|
|
Edits the MOH file configuration |
Click to edit MOH file configuration |
Button |
|
|
Deletes a MOH file from the system |
Click to delete a MOH file from the system |
Button |
Table 15.11. Search
| Field |
Description |
Example |
Field Type |
|
Search:
|
Search phrase |
Provide a search phrase here and hit enter to filter the records |
[a-z][0-9] |
|
Name:
|
Should search filter be applied to class names |
Check the box to search class names |
Check box |
Table 15.12. Add/Edit Classes
| Field |
Description |
Example |
Field Type |
|
Class Name:
|
MOH class name |
IVR greetings |
[a-z][0-9] |
|
Status:
|
Set the class status |
On/Off |
Option buttons |
