Mailboxes

This screen lists all system mailboxes with the following details:

Table 10.2. Mailboxes

Field Description Example Field Type

Name:

 Full name of the voice mailbox user Peter Doyle Display

Mailbox:

 Voice mailbox extension number 1006 Display

Domain:

 Domain/Context voice mailbox belongs to default Display
Edits the voice mailbox configuration Click to edit voice mailbox configuration Button
Deletes a voice mailbox account from the system Click to delete a voice mailbox from the system Button


[Tip] Tip

Edit and Delete commands will be disabled for users with the system extension. Their voicemail settings are edited via self care or by editing their extension.

Voice Mailbox Access:

In order to access custom voice mailboxes from any PBXware extension dial '*124 + $VOICE_MAILBOX_NUMBER'. For example '*124 2000'

Add/Edit Voicemail

Clicking on 'Add Voicemail/Edit' Voicemail will open voicemail screen shown below.

Table 10.3. Add/Edit Voicemail

Field Description Example Field Type

Mailbox:

 Unique network voice mailbox extension number Set this field to 5001 for example. Now, in order to dial into this voice mailbox, simply dial 5001 from any PBXware extension [0-9]

Name:

 Full name of voice mailbox owner John Smith [a-z]

Domain:

 Domain/Context this voice mailbox belongs to Advanced feature. Leave this field set to 'default' unless you are know what you are doing [a-z][0-9]

PIN (Personal Identification Number):

 Four digit number used for voice mailbox authentication Each voice mailbox has a unique PIN. In order to login to your voice mailbox, provide this number once asked for it by the operator e.g. 1947 [0-9]

Email:

 Email address associated with the voice inbox. This email is used for new voice message notification and audio file attachments If '[email protected]' is set here, once this mailbox receives a new message, notification and attached voice message (depending if this option is enabled) is sent to this email address [a-z][0-9][@_-.]

Pager e-mail:

 Provide the pager e-mail address here If '[email protected]' is set here, once this mailbox receives a new message, notification is sent to this pager email address [a-z][0-9][@_-.]

Greeting message:

 Greeting message played to uses before they are transferred to voice mailbox to leave the message Mailbox user may choose between 'Busy' and 'Unavailable' message Select box

Unavailable message:

 Upload the custom unavailable message. Unavailable message supports: WAV, wav and gsm files only If the default unavailable message does not suit you needs, click the 'Browse' button, upload a custom message and select it under 'greeting message' Select box

Reset Unavailable message:

 Reset current unavailable message To reset current unavailable message click this button. The message will be deleted from the filesystem Option buttons

Busy message:

 Upload the custom busy message. Busy message supports: WAV, wav and gsm files only If the default busy message does not suit your needs, click the 'Browser' button, upload a custom message and select it under 'greeting message' Select box

Reset Busy message:

 Reset current busy message To reset current busy message click this button. The message will be deleted from the filesystem Option buttons

Skip instructions:

 Skip the instructions telling users how to leave a voice message Once the caller reaches the voice mailbox, instructions on how to leave voice message are played. You are encouraged to set this option to 'Yes' all the time Option buttons

Attach:

 Should the voice message be attached and sent along with the notification email Caller leaves a voice message to John. With this option set to 'Yes', notification email John gets will have a voice message attached to it so John can listen to it without signing in to his voice mailbox Option buttons

Delete After E-mailing:

 Should the voice message sound file be deleted form the filesystem after sending it as an attachment to user's email address Caller leaves a voice message to John. With this option set to 'Yes', voice message will be deleted after sending it as an attachment to John's email address Option buttons

Say CallerID:

 Should extension number which left the voice message be announced to mailbox owner With this option set to 'Yes', John will hear '... from phone number 1004...' when checking mailbox, for example. Option buttons

Allow Review mode:

 Allow user to review his voice message before committing it permanently to voice mailbox After caller leaves the voice message and presses '#', additional review options are allowed: 1 to accept the recording, 2 to re-record your message etc... Option buttons

Allow Operator:

 Allow caller to reach the operator from the voice inbox by pressing '0' Once user leave a voice message and presses #, additional options, including '...press 0 to reach an Operator' are heard Option buttons

Operator Extension:

 Local extension number that is dialed once '0' is pressed to reach the Operator Once the caller leave a voice message to John and presses '0' to reach the Operator, extension number provided here (e.g. 1001) will be dialed [0-9]

Play Envelope Message:

 Announces date and time when the voice message was left in inbox With this option enabled, John will hear 'First message, 11:52, 02 Feb 2007' for example, when checking his voice mailbox [0-9]

Rings to answer:

 Number of rings played to caller before a call is allowed to enter the Voicemail Rather then just 'falling' into Voicemail, it is recommended to set the number of ring sounds played to caller [0-9]

Voicemail Delay:

 Delay time in seconds inserted before the Busy/Unavailable message is played to caller. This solves the 'half-played' file problem. Keep this value between 1-3 Caller is to leave a voice message to John. It hears '...ot at home right now...'. Adding '1' to this field will add one second pause before the message is played. So, now new callers will hear the greeting message without the first part being cut off 'I am not at home right now...'. [0-9]

Timezone:

 Set the correct date and time format for message envelope. Timezones are taken from '/usr/share/zoneinfo' system directory. Some countries prefer time format in mm-dd-yy or dd-mm-yy format. Select among the available options Select box


Disk Space Used By Voicemail Recording

With continuously tone 60 seconds:

  • wav49 = 91.0kb

  • wav = 863.0kb

  • gsm = 91.0kb

With continuously silent tone (without sound) 60 sec:

  • wav49 = 0.38kb

  • wav = 3.0kb

  • gsm = 0.32k b