VoIPon Returns Policy and Conditions

Returns Terms & Conditions

• You must include the RMA number inside your package.
• You must have tried to resolve the issue by contacting us (raise an issue on VoIPon Support) and every effort to solve the problem within 5 working days has failed.
• This warranty does not apply to any unit that has been subject to neglect, accident, abuse, misuse, misapplication, incorrect connection or that has been subject to repair or alteration not authorised or undertaken by VoIPon personnel.
• Refunds will not be given for goods that are not faulty or where the operator is not able to use the product properly - you are expected to ensure that the product is suitable before purchase and that you have the skills to install and use the product. (Business Only).
• The cost of return carriage is to be borne by the customer. VoIPon does not accept liability for packages damaged during transit and proof of postage is not proof of delivery. All goods returned remain your responsibility until signed for by ourselves. You are therefore strongly advised to send your package by recorded delivery, registered post or courier and maintain sufficient insurance to cover the value of the goods. (Business Only).
• The right to cancel does not extend to business customers.
• On receipt of the package, the product will be tested against the stated fault (if any). Tested products found to be in full working order will be returned to the customer. VoIPon reserve the right to charge 50% of the equipment cost for testing and handling and you will be charged a shipping fee to cover the costs involved in returning the item to you (Business Only).
• If we can be of any further assistance or you are unsure about anything, please contact us here.