Softphone |
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ACTIONS
SPK:
Mute speaker during active call on a single or all lines
Example: Once in conversation, click this button and select 'This line' to mute speaker on active line, or select a line number you wish to mute Field Type: Button
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MIC:
Mute microphone during active call on single or all lines
Example: Once in conversation, click this button and select 'This line' to mute active line, or select a line number you wish to mute Field Type: Button
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REC:
Record all incoming calls
Example: Calls are recorded on PBXware side. To listen to recorded call, in PBXware interface navigate to 'Reports: CDR' page. Recorded calls will have a round blue icon next to them. Select a box next to a call record and click 'Listen' icon on top to download file on local computer. Field Type: Button
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QUEUE:
Login from gloCOM as a Queue Agent
Example: Queue Agent must be added under 'Accounts: Queue Agents'. Once done, click this button to log in as this Queue Agent. gloCOM will have an active line to Queue all the time - DO NOT HANGUP. Once you hang up, gloCOM will be considered as 'logged out'. When new user enters Queue, a short beep sound will be heard notifying you about new caller on line. Field Type: Button
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INST REC: Enable instant call recording
Example: While in conversation a click on this button will initialize instant recording and call will be recorded from that point on. Note that this sound file will be saved under 'My Documents: gloCOM Call Recordings' destination Field Type: Button
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SPEED DIAL:
Set custom speed dial codes
Example: Once a short code is dialed, gloCOM will dial assigned number (a proper phone 121255510204 for example). Note that speed dial requires a prefix (e.g. *) which is required to be dialed before a short code (e.g. *1 => 121255510204) Field Type: Button
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AA:
Automatically accept any incoming call
Example: With this option enabled, anyone calling your gloCOM extension will be automatically transferred to a speakerphone Field Type: Button
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Dials entered phone number
Example: Type in the phone number and click this button in order to dial it Field Type: Button
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Clear typed number
Example: If clicked once it will clear only the last digit typed, or if hold for a couple of seconds, it will delete all typed digits on the screen Field Type: Button
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Redial last number
Example: Click on this button in order to redial the last number Field Type: Button
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Voicemail signal
Example: When new voicemail message is available, this button will flash. Click on it in order to check your voice mail Field Type: Button
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MIC:
Microphone volume
Example: Adjust the microphone volume by moving the slider up or down Field Type: Button
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Keypad:
Example: Used for entering phone numbers. The other way of entering numbers is to simply type them on the keyboard Field Type: Button
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SPK:
Speaker volume
Example: Adjust the speaker volume by moving the slider up or down Field Type: Button
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Lines:
Line indicator
Example: When line is active or busy it will be marked with red. When call is active, it can be put on hold by clicking on active line. Field Type: Button
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When incoming call is available the following will be displayed:
Answers incoming call
Example: When new call is ringing, a click on this button will answer the call Field Type: Button
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Rejects incoming call
Example: When new call is ringing, a click on this button will reject the call Field Type: Button
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Transfer incoming call
Example: When new call is ringing, a click on this button will transfer the incoming call. A chose between supervised, blind transfer and call parking is available Field Type: Button
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