CDR

CDR displays detail records of all PBXware calls with the following details

Table 13.1. CDR

Field	Description	Example	Field Type
From:	Extension number the call was made from	If call was made from extension 1001 to extension 1004, '1001' is displayed here.	Display
Destination:	Extension number the call was made to	If call was made from extension 1001 to extension 1004, '1004' is displayed here.	Display
Date/Time:	Date and Time when the call was made	04 Oct 2006 10:44:10	Display
Duration:	Call duration time in hh:mm:ss format	00:12:45	Display
Billing:	Time billed by the system	00:12:45	Display
Routes:	Number of system routes	If call goes directly from extension to destination - '1' will be displayed here. If call has entered the IVR and was then redirected to queue and then agent answers the call '2' will be displayed here (IVR and queue were used)	Display
Status:	Displays the call status	Depending on whether a call was answered or not, this field value may have the following content: Answered Not Answered Busy Error	Display
	This icon is displayed once a call is recorded and 'Delete' or 'Listen' enhanced service is active
	This is a box used with the CDR commands to select a desired call

Table 13.2. Search/Filter

Field	Description	Example	Field Type
Start Date:	Select a Search/Filter start date	Click on a small 'Calendar' icon next to a field and select desired date	Option button
End Date:	Select a Search/Filter end date	Click on a small 'Calendar' icon next to a field and select desired date	Option button
Status:	Search calls by selecting desired call status	Click on a 'Please Select' button and select one of the available fields: All Answered Not Answered Busy Error	Select box
Source:	Search calls by source type	Select 'Destinations' to display calls that came over network extensions or 'Trunk' to display calls that came from other providers/PBXwares etc...	Option button
Type:	Search calls based on the type of calls	Click the 'Type' button and select one of the available fields: All Outgoing Incoming	Select box

	Tip
	After making any changes to search filter, be sure to click the search icon

In this chapter we will cover:

Table 13.3.

Field	Description	Example	Field Type
Listen:	Once the 'Listen' icon is displayed next to a call record it means that the specific call was recorded.	To play recorded calls, check the box next to a 'Listen' icon and click 'Listen'. Browser will prompt you to open the sound file in your favorite audio player or to download the sound file.	Option button

	Tip
	By default the sound format is available as a .gsm file. To change the recording format go to: 'Settings: Servers: Edit: Recordings format' and select one of the available sound formats: gsm wav wav49 ogg

To establish a call between two PBXware extensions all you need to provide is the caller $EXTENSION number and the $DESTINATION extension

Table 13.4.

Field	Description	Example	Field Type
Caller	PBXware extension that will make a call	Provide any PBXware extension number here, 1001 for example	[0-9]
Destination:	Destination extension that will be dialed by 'Caller' extension	To select a destination extension, first check a box next to a CDR record. This field will display two extensions listed under 'From' and 'Destination' selected record	Select button

	Tip
	After setting 'Caller' and 'Destination' extensions click the call icon

Check the box next to a call record and click the 'Print' button. This action will open a new popup window with the printing interface.

Click on 'Email' button to send all reports listed on page or select a box next to a report and click 'Email' button to send only selected ones

Provide E-mail address where report is to be sent and click 'OK' button to proceed or 'Cancel' to abort the email action

Press 'OK' to email all CDR records on the current page (even if they are not selected) or click 'Cancel' to print selected records only

Finally, press 'OK' button to confirm email action or 'Cancel' to abort the email action

In this chapter we will cover:

Table 13.5.

Field	Description	Example	Field Type
CLIR:	CLIR (Command Line Interface Record) details	Select a desired call record and click this button to view more technical details about the call. A small popup window will open with the data. NOTE: When experiencing any kind of unexplained problems, this is the data you need to send to the technical support team	Command Button

Table 13.6.

Field	Description	Example	Field Type
Delete Recording:	Deletes the recorded calls. NOTE: For this command to be displayed, appropriate enhanced service has to be set.	Select a recorded call and click this button to delete it from the file system	Command Button

Table 13.7.

Field	Description	Example	Field Type
Download CSV:	Download data as the .csv (Comma Separated Value) file	Click this button to download the .csv file to your desktop	Command Button