| Of course you do!
Whilst adopting a VoIP system is not imperative, like analogue TV, technology is moving forward. The lower operating costs and vastly increased functionality of VoIP offers businesses considerable operating advantages which are set to become standard across the UK.
BT are currently implementing their 21CN (21st Century Network) which will update all exchanges and networks to an IP-based system. This means that the underlying telephone network will be VoIP by 2011; to still be using traditional telephony equipment at this point would mean missing out on technological opportunities that your competitors may already be utilising.
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The 21CN explained by BT:
As an end-to-end Internet Protocol (IP)-based network, 21CN will consolidate BT's 16 separate network platforms into one. It will replace the complex network and systems infrastructure with a physically simpler and more reliable network, to ensure the delivery of the next generation of converged services faster, more efficiently and more cost-effectively than ever before.
Diagrams from BT showing how an IP based system will simplify telecoms traffic:
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