How to Guide

Factory Reset a Fanvil X and H Series

A quick guide on how to factory reset a Fanvil X and H series IP Phone.

Supported Models: Fanvil X and H Series

  • Fanvil X3/3G
  • Fanvil X4
  • Fanvil X5/5S
  • Fanvil X6
  • Fanvil X7A
  • Fanvil H2S
  • Fanvil H3
  • Fanvil H5

Follow the steps below to factory reset your Fanvil X or H device in order to bring back the factory default settings. This must be done before provisioning your Fanvil phone in case the device has residual settings of a previous configuration.

Factory Reset your Fanvil X or H phone

  1. Turn off the device.
  2. Hold the “#” button and turn the device on.

Exception for X5S: press “#”, right after the Red Light blinks on the Page-Switch (PS) key.

Exception for X6: press “#”, right after the 2nd Red Light blinks on Power Indicator LED.

  1. The message “Post Mode” will appear on the screen.

  1. As soon as the message “Post Mode” appears dial “*”, “#”, “1”, “6”, “8”.
  2. Wait 5 seconds until “Conf Rest” is shown.
  3. Your phone will be successfully reset after restarting the device.

Factory Reset your Fanvil X7A phone

  1. Power off the device
  2. Power on the device
  3. As soon as you see the MWI light up, begin to repeatedly tap the four corners of the screen

  1. Within a few moments a message should appear informing you it is “Erasing…”
  2. The device will reboot automatically as soon as the reset is complete

The phone has successfully been reset.